Frequently Asked Questions

1. Are my purchases warranty covered? 
Yes, all purchases made with us will hold a warranty of at least 1 year from the date of delivery. 
2. Are there delivery charges? 
Yes, there will be a delivery charge of $35/trip for orders below $300. Orders of $300 and above are eligible for free delivery. 
3. Are there installation and other service charges? 
Additional basic installation and technical services are subject to a service charge. Do consult our sales team as charges may differ depending on conditions (eg. location, ceiling height, etc.).
4. I changed my mind! Will I be able to make a refund?
In the event of a cancellation, 50% of the total amount stated in the sales order will be forfeited. Orders can, however, be exchanged for another item of an equivalent value or higher.  
5. When will I receive my order?
Depending on the stock availability of the product, delivery time may range from next day delivery to - in very rare circumstances - 2 weeks. A delivery date will be scheduled whenever an order is made. Should you require changes to the scheduled delivery, do contact your salesperson at least 3 days in advance. 
6. Are we able to make orders online? 
We are currently in the midst of moving some of our products online. Stay tuned!